Track Your Shipment.
Enter your Fretrix tracking number for instant live updates — status, location, timeline and estimated delivery in seconds.
- 847
- Tracked today
- 180+
- Countries
- 99.2%
- On-time rate
- 38M+
- Shipments handled
Can't Find Your Shipment?
If your tracking number isn't showing results it may be newly created — allow up to four hours — or you may need to verify the number with your sender. Our team is available 24/7 to locate your freight.
Answers Before You Ask.
The questions our freight desk fields most often, answered by the people who handle the bookings.
How do I track my shipment in real time?
Every booking gets an FTX reference that works in the tracking page, in the platform and through the API. Road legs carry live GPS; ocean and air update against carrier and terminal milestones.
What should I do if tracking isn't updating?
A gap of more than six hours on an active leg is worth raising. Most stalls are a carrier feed rather than a stopped shipment, and our ops desk can confirm position directly with the handler within the hour.
Can I share tracking access with my team?
Yes. Accounts support unlimited read-only users, and any shipment can be shared by link with customers or consignees without giving them account access.
How often is shipment status refreshed?
Every 15 minutes across all modes. Road GPS is closer to real time; ocean and air refresh as terminal and airline milestones are published.
Will I get alerts for delivery delays?
Yes, and they are measured against the original plan rather than a quietly revised ETA. Each alert arrives with the revised arrival and the recovery option in the same message.
How do I view my full shipment history?
The platform keeps seven years of shipment records, exportable to CSV, with customs entries and proof-of-delivery documents attached to each booking.